Refunds and Returns
We want you to be completely satisfied with your purchase. That’s why we have a straightforward returns policy in place to ensure a hassle-free experience for our customers.
Refund and Returns Policy
At &SOM Skin, we want you to be completely satisfied with your purchase. We understand that sometimes products may not work out as expected or there may be issues with your order. That’s why we have a straightforward returns policy in place to ensure a hassle-free experience for our customers.
7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee on all our products. If for any reason you are not satisfied with your purchase, you may return it within 30 days from the date of delivery for a full refund. Please note that shipping and handling charges are non-refundable.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- The product must be in its original packaging and unused.
- The return must be initiated within 30 days from the date of delivery.
- Proof of purchase, such as the order number or receipt, must be provided.
Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at hello@andsomskin.com and provide your order information and reason for the return.
- Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
- Pack the product securely in its original packaging, including any accessories or free samples that were included with the purchase.
- Ship the package back to us using a trackable and insured shipping method. You will be responsible for the return shipping costs.
- Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
- If the return is approved, we will process your refund to the original payment method within 30 business days.
Exchanges
We currently do not offer direct exchanges for returned products. If you wish to exchange a product, please follow the return process mentioned above and place a new order for the desired item separately.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons, such as opened or used products, samples, and gift cards. Please note that this list is not exhaustive, and additional non-returnable items may apply.
Let customers speak for us
from 57 reviewsI started using the &SOM Skin anti-aging serum about a month ago, and the results have been incredible. The fine lines around my eyes have visibly reduced, and my skin feels firmer and more hydrated. I’ve tried many products, but this one truly delivers on its promises, I'm loving them and noticed a difference after 1 week.
As someone with sensitive skin, I’ve always been cautious about anti-aging products. &SOM Skin’s serum has been a game-changer for me. It’s gentle yet effective, and I’ve noticed a significant improvement in my skin’s texture and tone."
After years of flicking between men’s Clinique and men’s clarins skin care I really wanted to try a genuine organic skincare routine. &SOM is a different level. Iv genuinely never felt such a difference. Can’t recommend &SOM anymore.
Well done guys on creating such great products 👏🏼👏🏼😎😎
Fantastic product, I’ve been using this brand for around 6month now & have noticed a difference with my skin, it’s more hydrated, less fine lines & leaves my skin feeling refreshed.
Never in my life have I washed in anything else other than shower gel. Until my good friend told me to invest in &som, "you won't regret it".
I've been using the scrub, the serum and the moisturizer for 1 month now and my wife already fancy me more.
They feel amazing on my skin.
5 star products
By far the best skincare product I've used!
I saw the advertisement so many times I was tempted to try it out, and to be fair, it transformed my skin.
Now I understand what healthy skin is!
I've been using the moisturiser for a while, and it's one of the best, if not the best. It absorbs into my skin so quickly, and the great thing is that I can still feel it on my skin when I shower in the evening!
This is my second batch of products. I was never really fussed about skincare, but I can see the difference in my skin now when I don't use it. Great Results!
Serum especially helps skin look more vibrant
So good to know that I’m using natural and clean skin care on my skin and not using harmful or carcinogenic products that could cause damage.
The majority of the packaging is recyclable.
It’s also good to know that for each product I buy, &Som is planting a tree in a third world country, helping the echo system. GREAT PRODUCTS!
didnt really know what a serum does until now, there's a tiny tingling sensation when i use it, it's like I'm waking up my skin.
My overall tone has improved massively.
Loving the natural ingredients products and such an easy routine to maintain.
Highly recommend it, I can already feel the difference it's making to my skin.
Within just a month of using &Som, I've seen a huge improvement in my skin's health and appearance. My skin is now much clearer and smoother.
Having hit my forties and not really been into skincare I came across &som and decided to give it go after my wife suggested I needed to take better care of my skin. I use the full range daily now and have been for 6 months and my skin has never looked better!!
Yo mate!
Gotta say 2 weeks in and I actually notice a huge difference 👌
It’s like my skin has been waiting for it because results were immediate 😎
Our products
Get your face changing skincare today!
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The Complete Package
Regular price 380.00 AEDRegular priceUnit price / per -
Active Charcoal Face Scrub
Regular price 130.00 AEDRegular priceUnit price / per -
Ultimate Moisturizer
Regular price 143.00 AEDRegular priceUnit price / per0.00 AEDSale price 143.00 AED -
Anti Aging Serum
Regular price 143.00 AEDRegular priceUnit price / per0.00 AEDSale price 143.00 AED