At &SOM Skin, we want you to be completely satisfied with your purchase. We understand that sometimes products may not work out as expected or there may be issues with your order. That’s why we have a straightforward returns policy in place to ensure a hassle-free experience for our customers.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all our products. If for any reason you are not satisfied with your purchase, you may return it within 30 days from the date of delivery for a full refund. Please note that shipping and handling charges are non-refundable.

Return Eligibility

To be eligible for a return, the following conditions must be met:

1. The product must be in its original packaging and unused.
2. The return must be initiated within 30 days from the date of delivery.
3. Proof of purchase, such as the order number or receipt, must be provided.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team at hello@andsomskin.com and provide your order information and reason for the return.
2. Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
3. Pack the product securely in its original packaging, including any accessories or free samples that were included with the purchase.
4. Ship the package back to us using a trackable and insured shipping method. You will be responsible for the return shipping costs.
5. Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
6. If the return is approved, we will process your refund to the original payment method within 30 business days.

Exchanges

We currently do not offer direct exchanges for returned products. If you wish to exchange a product, please follow the return process mentioned above and place a new order for the desired item separately.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons, such as opened or used products, samples, and gift cards. Please note that this list is not exhaustive, and additional non-returnable items may apply.